General Support Information

For any enquiries, support, or refunds please contact us at:

We try to respond to all inquiries within 24 hours.

Common Questions

How do I save a recipe from a website?

Simply copy the URL of the recipe page and paste it into Preserves. Our AI will automatically extract the recipe details, ingredients, and instructions.

Can I import recipes from TikTok or YouTube?

Yes! Preserves supports importing video recipes from TikTok and YouTube. Just paste the video URL and we’ll transcribe the recipe for you.

How do I digitize a handwritten recipe?

Take a photo of your handwritten recipe card or cookbook page. Preserves will use AI to convert the handwriting into a digital recipe you can edit and organize.

Is my data private?

Absolutely. Your recipes are private by default and never shared. Read our Privacy Policy for more details on how we protect your data.

What platforms is Preserves available on?

Preserves will be available on iOS, Android, and the web. Your recipes sync seamlessly across all your devices.

Bug Reports

Found a bug? Please email us at hello@preserves.ai with:

A description of the issue
Steps to reproduce the problem
Your device type and operating system
Screenshots if applicable

We appreciate your help in making Preserves better!